01 / PRIVACY
Can anyone at Lyff read my private documents?
Your private vault content is designed to be encrypted on your device. Lyff staff cannot simply open and browse your private documents.
How encryption works →Lyff is designed to help you keep important information private, decide what to share and plan for circumstances when someone you trust may need access.
Here's how our approach to encryption, account security, sharing and recovery works.
You shouldn't need a technical background to understand how your information is protected.
Your private vault content is designed to be encrypted on your device. Lyff staff cannot simply open and browse your private documents.
How encryption works →You decide which vault items stay private. Selected items can be shared with appointed Guardians or Custodians. Future release requests follow a separate review process.
Understand sharing →Lyff has recovery safeguards, but recovering access to encrypted information requires more than simply knowing an email address. Your Recovery Key should be kept somewhere safe.
Explore recovery →Private vault information is designed to be encrypted on your device before it is stored.
Lyff uses an encryption-based approach intended to prevent staff from reading the contents of subscriber-private vaults. Account security also includes safeguards such as multi-factor authentication.
Australian data hosting is part of Lyff's product design. We believe you should know where your information is stored and understand the safeguards around it.
No system can promise absolute security. Encryption is an important safeguard, alongside account protection, access controls and careful recovery processes.
You don't have to give someone access to your entire vault to share something important.
Items marked Private are intended for your access only.
Share selected items with an appointed Guardian or Custodian, subject to the permissions you set.
Arrange for selected information to be considered for release following qualifying incapacity or passing, with verification and human review.
Strong privacy also means being careful about who can recover access.
Your login password and Recovery Key serve different purposes. Recovery is designed around your Recovery Key, an authenticated Lyff account and additional security checks.
Possessing a Recovery Key alone should not be treated as permission to open someone else's private vault.
Your password helps you sign in to your Lyff account.
Your Recovery Key is a separate credential used as part of the protected recovery process.
Keep your Recovery Key safe. It should not be confused with an invitation to share vault access.
Clear answers about access, permissions and what happens when circumstances change.
No. Each person has their own private vault, including on Duo and Circle plans. Being part of the same plan does not automatically give access to another person's private documents.
Lyff is designed to let you change or revoke permissions for selected items. Removing access cannot undo copies someone has already downloaded.
No. Lyff Check-In is a six-monthly reminder. Missing a check-in does not automatically release your vault, start recovery or contact your Guardians.
Requests are subject to identity verification, supporting evidence and human review. The process includes notifications and a seven-day delay after notification, with an opportunity for the subscriber to stop a release. Access is not automatic.
Yes. Future Messages are separate from vault-item sharing. You can schedule a message for delivery to an email recipient on a chosen date, subject to your plan's features.
With Lyff, you decide what stays private, what you share and who may access selected information when circumstances change.