Understand your account password, vault passphrase and Recovery Key, so you know what to do if you have trouble getting back into your Lyff.
Your account password and vault passphrase do different jobs. Resetting one does not reset the other.
Your password signs you in to Lyff, alongside MFA. Your vault passphrase unlocks your encrypted vault. Your Recovery Key provides a way to recover your existing vault keys and set a new passphrase, after you have signed in and completed MFA.
Account access and vault recovery have different requirements. Choose the situation that matches yours.
Use the password-reset option on the sign-in screen. Resetting your account password does not unlock your vault, change its passphrase or replace MFA.
If you have your Recovery Key, sign in to your subscriber account, complete MFA and follow Vault Recovery to set a new passphrase.
Visit Help or contact Lyff for guidance with account access. A Recovery Key does not bypass MFA, and contacting support does not give staff the ability to decrypt your vault files.
Recovery uses your existing vault keys. It protects those keys with a new vault passphrase, so your existing documents, including Private items, remain decryptable.
Use your own authenticated subscriber account. An appointed Guardian or Custodian’s account cannot replace this step.
The key recovers your existing vault keys locally in your browser. Your Recovery Key alone is not a sign-in method.
Your existing vault keys are protected with the new passphrase. Recovery does not appoint a new recipient or change item permissions.
Recovering your own access does not create access for someone else.
You sign in to your own account, complete MFA and use your Recovery Key to recover your vault keys and set a new passphrase.
An appointed Guardian or Custodian uses their own account to request only the selected items assigned to them for incapacity or passing, through Lyff’s reviewed release process.
Choose a secure location you can access independently. Do not rely on a copy stored only inside the vault you may need to recover.
Do not paste it into chat, email it to support or include it in screenshots. Enter it only in Lyff’s authenticated recovery flow.
Check-In is a six-monthly review reminder. Missing it does not unlock your account, contact your Guardian or Custodian, change permissions or release information.
Use the password-reset option on the sign-in screen. You still need to meet the account’s authentication requirements. Resetting the account password does not unlock your vault, change its passphrase or re-wrap your vault keys.
If you have your Recovery Key, sign in to your subscriber account, complete MFA and use Vault Recovery to set a new passphrase. The Recovery Key alone cannot open the vault.
No. The Recovery Key flow requires your authenticated subscriber account and MFA. If you cannot complete those steps, contact support about account access. Do not send your Recovery Key or MFA codes.
Their appointment and their own account do not give them access to your recovery flow. The Recovery Key alone cannot open your vault. For incapacity or passing, appointed people follow Release Later for the selected items assigned to them.
No. Lyff staff cannot decrypt your private vault files or bypass vault encryption. Support can provide guidance with account access, but cannot promise access to encrypted files when the required vault credentials are unavailable.
Yes. Recovery restores your existing vault keys and protects them with a new passphrase. The underlying vault keys do not change, so your existing documents, including Private items, remain decryptable.
No. Recovery does not change item permissions, appoint someone new or turn Private items into shared items. Share Now and Release Later instructions remain separate.
Do not assume there is a staff, Guardian or Custodian bypass. Contact support for guidance about your account, but Lyff cannot promise to restore encrypted vault contents without the required vault credentials.
No. Check-In is a review reminder only. Missing it does not begin recovery, release information, change permissions or automatically contact your Guardian or Custodian.
Understand which password signs you in, which passphrase unlocks your vault and where you have stored your Recovery Key. A little preparation now can make a difficult moment easier to manage.
