If you would rather have someone guide you through the platform, Lyff Concierge gives you one-to-one human support by video or phone.
Lyff Concierge is optional paid help for people who want guidance using the platform, understanding the setup steps and getting comfortable with how Lyff works.
It is not a done-for-you vault service. You remain the person in control of the account, the information you add and the decisions you make.
The concierge can explain features, demonstrate setup steps and help you understand how to organise your approach without reading or handling your private content.
Lyff Concierge uses demonstrations, dummy information and general guidance. Your Vault Contents, Private items and credentials stay yours.
The exact session depends on the package you choose and where you are up to.
Choose the level of help that fits what you need.
A Lyff team member walks you through the relevant parts of the platform.
You take the actions in your own account while the concierge explains the steps.
The aim is to leave you clearer and more confident using your own Lyff.
Choose the session that suits you. Payment comes first, then you select an available appointment time. All prices are in Australian dollars and include GST.
A focused one-to-one session to help you get started, answer questions and make a practical plan for your Lyff.
More time to work through your information, organise priorities and make meaningful progress on your Lyff.
Our most comprehensive option, with time between sessions to gather information before coming back together to continue.
Concierge can be useful when a parent or older family member wants help understanding the platform but still wants to remain the person controlling their own account.
No. The human concierge does not access your Vault Contents, Private items, Recovery Key, passwords or authentication codes.
No. The concierge can explain and demonstrate how to use the platform, but you remain responsible for the actions taken in your own account and for the information you choose to upload.
Yes. Concierge can be useful for a parent or older family member who wants one-to-one guidance. The account holder remains in control of their own Lyff and should not display sensitive vault content during the session.
No. Concierge is limited to onboarding, administrative guidance and help understanding Lyff platform functions.
Concierge is a separate paid service. The features you can ultimately use in Lyff still depend on the subscription plan attached to the vault.
Not unless recording is reasonably necessary for a stated purpose, you are told beforehand, any required consent is obtained, and the recording is handled in accordance with Lyff's Privacy Policy.
Choose the level of help you want and work through Lyff at your own pace, with a real person there to explain the platform.
