Lyff help
Your not alone, if tech is not your thing.
Our concierge service walks you through a guided set up step by step. We won’t see your vault just assist you to get started.
Lyff Concierge
Not everyone wants to do this alone. We'll walk you through it.
Setting up a digital vault means gathering documents, thinking through who to trust, and making decisions that can feel overwhelming to do by yourself, especially if technology isn't your thing, or you're doing this at a hard time. Lyff Concierge pairs you with a real person for a guided video or phone call, so your vault gets set up properly the first time, with someone talking you through every step.
A scheduled one-on-one call with a member of the Lyff team, by video or phone, at a time that suits you.
Step-by-step guidance through vault setup, encryption, and adding your first documents.
Help thinking through who to nominate as a Guardian or Custodian, and why.
A vault you actually understand by the end of the call, not just one that's technically "done."
Set up Lyff for Mum and Dad
You know this matters more for the people you love than it does for you. Gift Concierge Organise to a parent, and one of our team will sit down with them and get it all sorted, so you don't have to talk them through it yourself.
Concierge Start
Show me how
60 MINUTE SESSION
A focused session to get you started and pointed in the right direction.
Book Concierge Start- Folder structure planning
- Digital life inventory guidance
- Guardian and Custodian setup
Most Popular
Concierge Organise
Help me do it
2.5 HOUR SESSION
A longer, hands-on session where we build your vault together, not just explain how.
Book Concierge Organise- Everything in Start
- Follow-up service
- Priority support
Concierge Personal
One-on-one, in-depth support and organisation
2 X 2 HOUR SESSIONS
Two in-depth sessions for family situations, complex setups, and a fully organised vault.
Book Concierge Personal- Everything in Organise
- Family and complex setups
- Future Message instruction
- Personalised organisation
Compare Concierge sessions
Everything across every session, side by side.
Where we stand
Built for Australia.
Lyff concierge
Not sure where to start?Let us help.
We understand that for some the technology can be overwhelming or perhaps you just don't have time to set up your vault. No problem our 'White Glove' concierge service can take you through the platform step by step. This service is best used with Complete or Family plans.
Book a session to get startedStart where we started, with one honest question.
If something happened tomorrow, would the people you love know where to look?
Get started freeYou have better things to do.
You may have thought about it, but not it’s time to do something you have been planning. Start your secure vault on our digital platform. Don’t worry we are here to help you and guide you through.