Keep important documents together, remember renewal dates and share selected information with the people you trust. Your privacy and independence stay yours.
Ageing often means managing more information, more appointments, more providers and more paperwork. Lyff helps keep it together without turning your private life into a shared folder.
Keep your own information organised, private and easy to update while you manage things yourself.
Put trusted roles in place and decide in advance which selected information may be shared now or released later.
Start with what would be most useful to have in one place.
Medication, allergies, conditions, hospital details, doctors and other health information.
Aged-care providers, assessments, support services, care preferences and practical arrangements.
Copies of powers of attorney, wills, directives and details of where original documents are held.
Insurance, superannuation, advisers, accounts and other useful financial information.
Property information, utilities, services, pets, maintenance and household instructions.
Family contacts, doctors, advisers, providers and the people who may need to know where information is.
A renewal notice on the kitchen bench. A policy in your email. A care document on your phone. Bring them together and add the dates you want to remember.
See How Reminders WorkUse your phone camera or choose an existing file. Photos are compressed before upload, and files are encrypted on your device before they are sent.
Add an expiry, renewal or review date. Choose reminder times and repeat annually for yearly renewals.
Edit dates and reminders in Document details. Turn reminders off whenever you want, while keeping your saved dates.
Lyff is designed to be useful now, not only later.
Store documents and record the information you want kept together.
On a paid plan, appoint a Guardian and, where useful, a Custodian. Appointment alone gives them no vault access.
Keep information Private, Share Now, or prepare selected items for Release Later.
On a paid plan, choose access item by item. A plan membership or trusted role never gives someone access to your whole vault.
Private items remain subscriber-only and are not available to Guardians, Custodians or through the Release Process.
Excluded from trusted-role access and release.Give your active Guardian or Custodian immediate access to one selected item.
Choose View only or View & Download, with optional expiry.Designate specific items that may be released following verified incapacity, passing, or both.
Evidence and human review are required.A Guardian or Custodian is a trusted role with only the access you specifically authorise.
They only receive access to selected information where you specifically authorise it.
A trusted personal role such as a partner, adult child, sibling or close friend.
A named professional, such as a lawyer, accountant or adviser, whose professional check must be completed before their role becomes active.
Adding either role does not give them permission to browse or search your vault.
Not logging in, missing a Check-In or being inactive does not give anyone access to your information.
Your active Guardian or Custodian requests release inside Lyff with fresh MFA. You receive an immediate email and SMS alert. This alert does not start the seven-day period.
Guardians complete an identity check for each release request. Custodians skip that step. Lyff reviews the supporting evidence against your Release Later instructions.
Once the evidence is accepted, Lyff sends a formal notice by email and SMS. The seven-day Release Review Period starts when that notice is sent.
Release requires a final staff review and approval from a different manager. The end of the waiting period never releases information automatically.
You can select “Stop this release” at any time before release. Signing in alone does not stop a request. Only the items assigned to that requester and event can be released. Private items are excluded.
Every six months, Lyff can remind you to check whether anything in your life has changed.
It is not a welfare check and it is not a release trigger.
Lyff Concierge offers optional paid guidance from a human team member to help you understand onboarding and vault setup. Availability depends on your selected plan.
Your Concierge uses demonstration materials and dummy documents. You do your own uploads and configuration; the Concierge cannot view or interact with your vault contents.
A real person to guide you through getting started. Concierge provides setup guidance, not legal, financial or medical advice.
Choose a paid plan to organise more documents, share selected items and prepare messages for loved ones. Complete Duo and Complete Circle bring adults onto one plan while keeping every vault independent.
One private introductory vault for 12 months with up to five documents.
One paid vault with Guardian, Custodian, sharing, Release Later and Future Messages.
Two adults, two private vaults. A practical choice for partners who want to organise life together and choose what to share.
Up to four adults, each with their own private vault. Plan membership never gives anyone automatic access.
No. Lyff helps you organise important information while you manage your own life, as well as prepare selected information in case support is needed later.
Yes. Use “Take a photo” to open your phone’s rear camera, or “Choose a file or photo” for PDFs and existing photos. Photos are compressed before upload, with the before and after size shown and an option to retake. Files are encrypted in your browser before upload.
Yes. The desktop “Upload from your phone” button shows a QR code. Scan it, sign in on your phone with your password and MFA, then upload. Desktop drag and drop handles one file at a time.
Add an optional “Expiry, renewal or review date”. Choose 60, 30, 14 or 7 days before, or a custom date. The defaults are 60 and 14 days, with an optional “Repeat annually” checkbox. You enter the date; Lyff does not automatically renew a policy or service.
Yes. After upload, a confirmation shows the reminders set. Use Document details to edit the date and reminders or turn them off. Settings can turn off all reminders while keeping the dates. Free includes reminders on its five documents; paid plans include them on all documents. No document reminders are sent during the grace period, and reminder emails contain no file contents or sensitive details.
No. These roles are available on paid plans, and appointment alone gives no vault access. You authorise selected items through Share Now or Release Later. Private items remain outside both.
Yes. Complete Duo covers two adults and Complete Circle covers up to four adults. Each adult has a separate account and private vault. To share a selected item with your partner, appoint them to an active trusted role and set the item’s sharing permissions.
Nothing is automatically released. Check-In is a six-monthly review reminder, not a welfare check. Missing it does not contact your Guardian or Custodian, trigger recovery or change permissions.
No. You must explicitly select “Stop this release” before release occurs. An immediate request alert is separate from the formal notice that starts the seven-day Release Review Period. Final staff review and a different manager’s approval are still required.
Yes, on a paid plan. Upload MP3 or M4A audio, or a video up to 250 MB, and choose a delivery date. Messages send at 9:00am Sydney time. The recipient’s access lasts 90 days after delivery, and they can download the files. Scheduled messages continue to send during the grace period. These are date-scheduled messages, not messages triggered by incapacity or passing.
No. The optional Care Card opens a separate, read-only Emergency Profile containing fields you choose to make public. Anyone with its QR code or link can view those fields without signing in. The profile is encrypted at rest but is not zero-knowledge encrypted. Its scan page cannot open your vault.
Yes. Optional paid Lyff Concierge provides human onboarding and setup guidance, subject to your selected plan. Demonstration materials are used; you upload and configure your own information. The Concierge cannot access your vault contents.
Bring documents together, set renewal reminders, share selected information with your partner and leave a personal message for a future date. Choose a paid plan that fits your life, with privacy built into every vault.
