understanding lyff
If you go quiet, we reach out, your welfare is important to Lyff.
If something happens to you and you go quiet, Lyff doesn’t just hand your vault over. We check in first – through a defined process, over a set period of time and only pass on the specific things you’ve chosen to share and when.
Inactivity Safeguard
A welfare check first, a handover second
Nothing is ever released on a single missed email. Here's exactly what happens if you go quiet.
We check in with you
A gentle email, then a follow-up email and SMS over about two weeks.
We check in with your Guardian
If we still can't reach you, we ask your Guardian if they've heard from you.
We check in with your Custodian
If needed, your professional adviser is notified too, as a further check.
A human verifies before anything opens
A real person at Lyff confirms what's happened before any access is released.
You're always in control. Responding to any check-in, or simply logging in, stops the whole process and resets it immediately. And even once access is confirmed, your Guardian or Custodian only ever sees what's in their folder — never your full vault.
Why we built this
Most tools help you store things. Almost none help you know when to hand them over.
Storing your will, your passwords, your wishes, is the easy part. The hard part is timing: how does anyone know when it's actually time for a Guardian to step in, rather than a moment too early, or far too late? Most digital vaults leave that entirely up to you to sort out manually, if they think about it at all.
The Inactivity Safeguard is our answer: a graduated, human-verified process that only ever hands over scoped access after genuine attempts to reach you, and a real person confirming it's warranted. Not a single missed email. Not an algorithm making the call alone.
"My father had dementia, no advance care directive, and a family scattered across states trying to make decisions with information that was never written down. Lyff is the safeguard I wish he'd had."
— Georgia, Founder, Lyff
A person, not just a process
A real person at Lyff verifies before anything opens, so nothing is ever released on an algorithm's say-so alone.
Scoped, not all-or-nothing
Every item in your vault has its own Sharing Setting. Even once access opens, your Guardian or Custodian only ever sees what you've chosen to share with them, never your full vault.
Yours to stop, any time
Responding to a single check-in, or simply logging in, resets the whole process immediately. You're always in control.
Don't have a big family or a long list of people to nominate?
The safeguard doesn't depend on having one. If you don't yet have a Guardian or Custodian, you can nominate an Emergency Contact instead, and Lyff still proceeds with an extra waiting period built in as a further layer of protection. Peace of mind here was never meant to require a big support network.
Lyff Safeguards
Peace of mind is only a few steps away.
Live your life with peace of mind. With everything in your secure vault you are free to live and roam knowing its all taken care of.
Security
Built for Australians. With security & trust at the core.
Australian servers, Australian law
Your data is hosted in Australia, governed by Australian privacy law.
Bank-level encryption
AES-256 encryption protects everything stored in your vault.
No advertising, ever
Your information is never used to sell you anything.
Nothing shared automatically
Access only opens through a careful, multi-step Safeguard process.
Our commitment
What happens if Lyff is ever sold, or shuts down?
We don't plan on selling Lyff. But you deserve a real answer regardless, not just reassurance.
At least 3 months' notice
If ownership of Lyff were ever to change, you'd have at least three months' notice before anything happens. Never a surprise.
No plans to sell
We built Lyff to last, not to flip. Selling isn't part of our plan.
Export your vault, any time
Everything in your vault belongs to you. You can export it in full whenever you choose, no matter what.
Lyff solves a problem and is the first of it's type in Australia. We are proud of what we have built and we appreciate your support.
Common questions
What people ask us most.
Is my data really secure from hackers?
Your vault is protected with AES-256 encryption, the same standard used by banks, and hosted on Australian servers under Australian privacy law.
What happens if I forget my password and get locked out?
If you have items in your Private Vault you will need the recovery key to access. We recommend giving a copy to your guardian as a backup. Lyff can not access your private vault under any circumstances. Your items in the shared folders may be able to be recovered through a process to help you gain access. These are our security features.
Will my information ever be sold?
No. Lyff doesn't sell your data, ever.
What if family members disagree about who should have access?
Access is entirely your decision. Only the Guardians and Custodians you nominate can ever be granted access, and only under the terms you set. Your can change or revoke at anytime.No-one else can change your wishes.
I'm not very tech-savvy, is this hard to use?
Lyff is designed to be simple for people of all technical abilities. Most people get the essentials in within about ten minutes. We have a paid concierge service if you need step by step assistance.
Will my subscription price increase over time?
Current pricing is available on the Pricing page. Any changes to your specific plan would always be communicated in advance.
Some things are private and some things are for sharing.
Keep what you need private and set in motion what gets shared if something were to happen to you. It’s your choice, it’s your vault.